Privacy policy

Introduction

This privacy statement is applicable to the processing of personal data by Park & Fly Eindhoven B.V., Luchthavenweg 67b 5657 EA Eindhoven, KvK 17234885 as ‘processing manager’, hereinafter referred to as Park & Fly or ‘we/our’. When you visit our website or purchase our products or services, we process your personal data. We do this in order to provide you with the best possible service and to achieve our objectives.

In this statement, we explain the purpose and manner in which we process your personal data and how you can exercise control over this.

What do we do?

Park & Fly operates car parks around Eindhoven Airport and offers parking facilities via the Internet at various airports in the Netherlands and Germany.

In communicating with partners, customers and our network, we use means such as newsletters, social media and websites. Via these marketing channels we also collect personal data such as name, email address and search behaviour with which we want to inform you as well as possible about Park & Fly’s services.

What personal data do we process?

Personal data is any data that gives information about you as an identifiable person; it tells something about who you are. We ‘process’ this data when we store, view, share, send and delete it etc. When you enter into an agreement with Park & Fly and/or register yourself for e-mailings or request quotations or other information via the website or perhaps by telephone, we ask you to enter company and/or contact details.

Besides the information you enter yourself on our website or give us on the phone, we can also combine this with previously obtained data and with data we automatically retrieve through the use of cookies and other technical means, provided you have given us permission to do so. For example, we can find out your IP address, actions carried out on the website, the operating system you use or what you download on the site. So it actually involves all the data we can relate to you, even indirectly.

The concrete personal data we process are:

We do not process special personal data such as your religion, race, political or sexual preference, criminal data, religion, trade union membership or biometric/genetic or medical background without your explicit consent.

Why do we process these personal data?

Our goal is to provide products and/or services to you, so in the first place we use your personal data to communicate and identify you. This means that we use this data to perform the agreement you enter into with us, such as processing financial data if you pay for a product, creating and maintaining an account, or in case you have a question about the service we provide and we need to call you back for this. The basis in law for this is Article 6(1)(b) General Data Regulation ‘AVG’.

In addition, we will also use your personal data as part of marketing activities if we think this may be relevant to you as our customer. Think of offers and advertisements based on the interests we know about you or for participating in promotions/events. But also for sending newsletters and social media. The basis for this is Article 6 paragraph 1 sub f AVG.

Finally, we may have to process personal data as part of our legal obligations because the law requires us to do so. For example, we will at least process financial data for our own accounting obligations. The basis for this is article 6 paragraph 1 sub c AVG.

Newsletters

We may send you newsletters by e-mail about the products and services you already purchase. In case we want to contact you about other products or services, we ask you to give us your permission first. This permission can always be withdrawn by opting out at the bottom of the newsletter. Your e-mail address will then appear on a separate list so that we know you do not wish to be contacted by e-mail.

Mandatory provision

When we ask you for personal details, we will make it clear in each situation whether the provision of the data is necessary or obligatory and what the (possible) consequences are if the data is not provided. The basic principle here is always that Park & Fly will not process more personal data than necessary for the purposes described above.

Exchange with third parties

We never provide, sell, rent or lease your personal data to third parties, unless we are legally obliged to provide data or you have given your consent. We engage service providers to perform our services. These are not ‘third party recipients’ but ‘processors’. These processors do not use the data for their own purposes and only process the personal data in accordance with Park & Fly’s assignment.

The processors we use are:
NAME – DESCRIPTION OF PROCESSING

Data within/outside the EEA

[INTERNAL/OUTSIDE] Your personal data may be processed by us, or the service providers we work with, both inside and outside the EEA. Currently, this happens in the following countries: United States and the Netherlands. We have agreed separate security measures for these countries to ensure that personal data is also secure here.

Automated decision-making and profiling

Park & Fly does not use automated decision-making and/or profiling.

Retention period

We will not keep your personal data for longer than necessary for any of the purposes we have described. Under the law, retention periods may still vary, but you can assume that after 2 years from the last contact between you and Park & Fly, we delete all personal data that we no longer necessarily need to process. However, we may choose to anonymise instead of erasing if this is necessary for our statistics, for example.

Personal data security

Park & Fly has taken appropriate technical and organisational measures to secure personal data against loss or any other form of unlawful processing, including:

Rights you can exercise

If we process personal data about you, you have the right to control it as part of your privacy. For example, you may request to see what personal data we have stored about you and we can rectify it for you if you notice an error. We may even grant your request for objection or oblivion if it appears that the processing is no longer justified or not in the way we do.

Whatever your request, contact us and we will help you free of charge. To do so, please contact us using the contact details below. Please note that sometimes we cannot comply with your request because the processing of personal data by us is necessary. For example, if we have not yet fully completed the contract, or if we are obliged to retain financial data under national legislation. If this is the case, the burden of proof lies with Park & Fly and we will explain this to you accordingly. In the case of withdrawing consent or objecting to direct marketing, we will always comply with this request. Finally, you also have the right to data transfer if this is technically feasible and we do not have to incur disproportionate costs to provide this.

Finally, we do want to make it clear to you that, as a so-called ‘processor responsible’, we have an obligation to identify the person making a request and we may therefore ask for further information. In any case, we will respond to each request within 4 weeks.

Changes

Park & Fly reserves the right to amend this statement from time to time. Any changes will be made on this page. The most recent changes are dated 21-06-2018. These changes will be published on our website. Park & Fly may process your personal data for new purposes that have not yet been disclosed to you. In that case, we will contact you before using your personal data for these new purposes, to inform you of the changes for the protection of personal data and to give you the opportunity to refuse.

Contact details

If you have any questions about this privacy statement or our privacy policy, or wish to invoke any of your statutory rights, please contact us using the details below:

Park & Fly Eindhoven BV.
Luchthavenweg 67b
5657 EA Eindhoven
General: 040-2350273
E-mail: parking@parkenfly.com